Our Promise & Warranty

A company built on time-honoured techniques and strong beliefs.

FIRST AND FOREMOST, SHAWS IS A COMPANY THAT BELIEVES WHOLEHEARTEDLY IN DELIVERING ON OUR PROMISE:

We promise to make the most beautiful, practical, handcrafted fireclay sinks in the world.

We also believe...

We believe in being authentic in all we do, using traditional, time-honoured techniques to produce iconic products that are designed to give a lifetime of service and pleasure.

We believe that our reputation for delivering quality and reliability is as equally important as that of producing timeless and elegant design pieces; that’s why every Shaws sink comes with a comprehensive guarantee.

We believe that every sink that bears the Shaws name should be a thing of beauty, a unique creation, with a charm and character all of its own, bearing testament to the skill and expertise of the master craftsman who lovingly and painstakingly created it.

Our Warranty

At Shaws our promise to you is to provide the best sinks in the world, backed up with an exceptional level of customer service. That’s why all our products are not only of exceptional quality, but carry comprehensive warranties to give you total peace-of-mind.

All Shaws branded sinks carry a Limited Lifetime* warranty.
View full details here.

The working parts and valves of our Shaws by Perrin & Rowe Taps are guaranteed for two years from date of purchase.

All our taps have been designed in accordance with UK Water Regulations, handmade to with WRAS or equivalent standards and should be installed in-line with WRAS regulations and local water byelaws.

Decorative surfaces, O-rings and basket strainers are guaranteed for one year providing proper care and maintenance procedures, provided by Shaws, have been followed and no abrasive or chemical agents have been used.

*Excludes defects resulting from misuse, abuse, neglect, accidental damage or improper installation. Limited Lifetime warranty only applies to our retail products. For warranty on our professional range, please see full details here.

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